WHAT IS AFTERPAY?

Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.

HOW DO I USE AFTERPAY?

Just shop wearebaseborn.com and check out as usual. At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details (Visa or Mastercard). If you’ve used Afterpay before, just log in to your Afterpay account. Then complete your order – it’s that easy!

Please note, all items in your shopping bag must be eligible for Afterpay, and the bag value must be less than $1000.

HOW DOES THE AFTERPAY PAYMENT SCHEDULE WORK?

Afterpay customers are required to make their first payment at the time of purchase. The remaining three payments are deducted automatically every 2 weeks in equal installments from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early. Afterpay will then adjust the amount owed accordingly.

You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.

WHAT IF I CAN'T PAY AN AFTERPAY INSTALMENT?

If funds are not available at the time the automatic payment is due, you will be charged a late payment fee by Afterpay. An additional fee will be charged if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order or $68, whichever is less. Afterpay will also put a hold on your account so you cannot place any new Afterpay orders until your oustanding payments are settled. 

Please see Afterpay Payment Purchase Agreement here.

WHEN WILL MY ITEMS BE DELIVERED IF I USE AFTERPAY?

Afterpay orders are delivered within our standard shipping timeframes like any order from wearebaseborn.com. 

Visit our Shipping page for more information.

IS THERE A LIMIT TO HOW MUCH I CAN SPEND ON A SINGLE AFTERPAY TRANSACTION?

Yes, your bag value must be less than $1,000 to use Afterpay

HOW DO I RETURN OR EXCHANGE AN ITEM PAID FOR WITH AFTERPAY?

Afterpay returns follow our standard return process, please see here for Returns information. Please note, refunds for Afterpay will be refunded from Urban Outfitters to Afterpay. We cannot provide an exchange or cash refund. As soon as the refund is processed it will drop into your Afterpay online account. Have more questions about Afterpay returns? Go to help.afterpay.com.

MORE INFO ABOUT AFTERPAY?

Visit the Afterpay website here for a comprehensive list of FAQs

If you have a question about your Afterpay account, please contact Afterpay using the contact form found here.