All items in this store are handmade to order in Australia, please check the product description for an estimated wait time.
Postage estimates within Australia are 3-5 business days for standard mail. This is the most cost effective method, express is also offered but please note this does not change the time required to make your order, just the delivery.
International postage can take 4-25 business days depending on the destination, and method selected. By default I offer tracked standard air mail, not insured. If you would like express upgrades or insurance please contact me.
You can use this postage calculator from Australia Post to estimate delivery times, including international deliveries: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
Unfortunately I cannot accept returns on items made for piercings e.g. nose rings or earrings due to hygiene reasons, please ask questions if you are unsure about your purchase!
Non-pierced items can be returned within 14 days for exchange, 110% Store credit or a refund. Shop with peace of mind!
Return postage is at the expense of the customer, and we recommend choosing a tracked or registered method for peace of mind. BaseBorn is not responsible for items lost in the mail in transit to us.
If you believe your item is faulty please contact me so we can arrange a return and assessment.